Solidure.com Return & Exchange Policy:
At Solidure.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a comprehensive return and exchange policy outlined below.
1. Eligibility:
– Certain items, such as personalized or customized products, may not be eligible for return or exchange unless they are defective or damaged upon receipt.
2. Initiating a Return or Exchange:
– Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
– Our customer service team will provide you with instructions on how to return the item(s) and any applicable return shipping labels.
3. Return & Exchange Conditions:
– Exchanges: We offer exchanges for items of equal or lesser value. If the exchanged item is of lesser value, the price difference will be refunded to the original payment method. If it is of greater value, you will be responsible for the price difference.
– Refunds: Refunds will be issued to the original payment method within [14 – 21 working days] of receiving the returned item(s) and inspecting them for eligibility.
4. Damaged or Defective Items:
– We may require photo evidence of the damage or defect to process your claim efficiently.
5. Non-Returnable Items:
– Personalized or customized products.
– Items that have been used or altered from their original condition.
– Items that are not in their original packaging.
6. Refunds and Store Credits:
– If you prefer, we can also issue store credits for the refunded amount, which can be used towards future purchases on our website.
7. Return Shipping Address:
– Please ensure that the item(s) are securely packaged to prevent damage during transit.
8. Contact Us:
– To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.
– To initiate a return or exchange, please contact our customer service team within [number of days, e.g., 30 days] of receiving your order.
– Returns: If you choose to return an item for a refund, you will be responsible for return shipping costs unless the item is defective or damaged.
– If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
– Certain items may not be eligible for return or exchange, including:
– Refunds will be issued to the original payment method used for the purchase.
– If you have any questions or concerns about our return and exchange policy, please contact our customer service team at [[email protected]](mailto:[email protected]).
This Return & Exchange Policy is effective as of June 2024 and applies to all purchases made on Solidure’s e-commerce website. By placing an order with us, you agree to the terms of this policy. We reserve the right to modify or update this policy at any time without prior notice.
